Återbetalningspolicy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at shopzorels@gmail.com with your order number and the item(s) you wish to return.

If your return is approved, we will provide you with instructions on where to send your package.

The customer is responsible for all return shipping costs. We do not provide or cover return shipping labels unless the item you received was defective, damaged, or incorrect.

Returns sent without first requesting a return will not be accepted.

Return address:

Mälarvägen 69
Upplands Väsby
Sweden

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please include your order number and photos of the item so that we can evaluate the issue and make it right.

If the item is confirmed to be defective, damaged, or incorrect, we will cover the applicable return shipping costs.

Non-Returnable Items

For hygiene reasons, earrings and other items that have been worn or used may not be eligible for return.

We also cannot accept returns for personalized or custom-made items unless they are defective or incorrect.

Exchanges

The fastest way to get the item you want is to return your current item and, once the return has been approved, place a new order for the desired item.

European Union – 14-Day Right of Withdrawal

If your order is being shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without giving a reason.

This statutory right is separate from our voluntary 30-day return policy. The item must be returned in accordance with applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

Original shipping costs are non-refundable, except where required by applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at shopzorels@gmail.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

shopzorels@gmail.com